Refund Policy

To return an order, please make sure that

a) It's within 30 days since a package's been successfully delivered.
b) All items are in its original condition. (unused, unworn, with it’s original package and price tags.)

How to return an order

Step 1 – Contact our customer service

Email us with your order number and a concise reason for returning.

Step 2 – Ship the package back to one of our return centers

Follow the instructions from our customer service team to send the package to our return center, and if there's a tracking number, please let us know.

*We will only cover returns for defective or flawed items, as for unwanted orders, you (the customer) will be paying for the returning shipping costs, and we will offer a store coupon for it.

Step 3 – Wait for the refund

A refund is issued within 3 business days after we receive the returned package. Please allow extra 48 hours for PayPal to process it. 

Sale items (if applicable) 

  Sale items will be refunded at sale prices, that is to say, you will be refunded for the exact amount of your order. 

Exchanges (if applicable) 

  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inxcy@outlook.com for instructions. 

  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Order cancellations 

  Your order will be processed immediately after your sending of the payment. There can be 1-5 business days' processing time.

  You may cancel the order anytime in that period before the shipment, please note that we are not able to cancel an order that’s already dispatched.

  If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with our unconditional return policy. 

Priority/Express shipping 

  If you choose the priority/express shipping at checkout. The shipping costs are non-refundable. If you receive a refund, the cost of priority/express shipping will be deducted from your refund. 

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Last Updated on October 16, 2020