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We'll gladly accept unworn, unwashed, or defective merchandise purchased on inxcy.com for return or exchange.
If we receive your return at our warehouse within 30 days of delivery, we'll credit your original form of payment.
Please write your order number and contact info on a slip and send it along with the item/items, also make sure to let us know the tracking number.
Returns without contacting customer service will be charged a 25% restocking fee (deducted from the final refund).
Swim and Intimates
We're unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All intimate apparel must be returned in original condition, with original packaging and tags attached. All swimwear must be in new and unused condition with sanitary strips in place.
Exchanges are available for customers worldwide! Contact us here to place your exchange today.
Even Exchanges: Ordered the wrong size or color? No worries! If you need the same item in a different size or color, we'll waive the new shipping costs for domestic orders.
Uneven Exchanges: If you’d like to exchange your merchandise for a different item, pls feel free to contact our customer service.
If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of shipment.
Contact us here to request a price adjustment. We do not offer price adjustments on shipping charges.
We’re unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated. Credits will be applied back to the original form of payment.