Shipping & Tracking – INXCY
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Free Priority/First Class Shipping Information

Free priority/first class shipping for a limited time!

USA, Australia, China, UK, and CanadaFree first class mail valid on orders over $200+ USD

All other International countries/regions - Free priority shipping valid on orders over $200+ USD/Free first class mail valid on orders over $250+ USD 

Free Shipping applies to merchandise only.

Shipping Time 

REGION STANDARD SHIPPING PRIORITY SHIPPING FIRST CLASS EXPRESS Countries
North America FREE 16-19 business days $6.99 9-15 business days $11.99 7-12 business days $19.99 3-5 business days USA / Canada
Europe FREE 18-22 business days $12.99 14-17 business days $19.99 9-13 business days $30.99 3-7 business days Albania / Andorra / Austria / Belarus / Belgium / Bosnia-Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faero Islands / Finland / France / Germany / Gibralter / Greece / Greenland / Hungary / Iceland / Ireland / Italy / Latvia / Liechtenstein / Lithuania / Luxembourg / Macedonia / Malta / Moldova / Monaco / Montenegro / Netherlands / Norway / Poland / Portugal / Romania / Russian Federation / San Marino / Slovakia / Slovenia / Spain / St. Pierre and Miquelon / Sweden / Switzerland / Turkey / Ukraine
Asia Pacific FREE 18-22 business days $12.99 14-17 business days $19.99 9-13 business days $30.99 3-7 business days Australia / Brunei Darussalam / Cambodia / China / French Polynesia / Hong Kong / Indonesia / Japan / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Republic of Korea, South / Singapore / Thailand / Uzbekistan / Viet Nam
Rest of The World FREE 18-22 business days $12.99 14-17 business days $19.99 9-13 business days $30.99 3-7 business days All Other Countries

*Orders shipped to PO boxes, APO/FPO, and US territories cannot be expedited.
*Last updated on February 24th, 2018

Notes 

1) Preparation for delivery usually takes 24-96 hours(not included in the delivery time).

2) The delivery time can be longer than expected during holidays/weekends.

3) All the packages are trackable(regardless of which shipping method you use). 

Shipping Address/Delivery 

1) We are not able to change the shipping address after an order’s sent out via regular shipping, so please make sure you put in the correct/latest shipping address while making an order. 

2) We are not able to cancel an order if it’s shipped already, please contact our customer service when such things occur. 

3) Notes concerning packages being returned to us (due to unsuccessful delivery caused by the following reasons):
  *Incorrect address.
  *Shipping company couldn't get in touch with the recipient, or the recipient was not at the delivery address.
  *Awaiting collection as requested by the recipient, but the recipient didn't show up.
  *The customs (or we) contacted the recipient, the recipient refused to sign the parcel directly without contacting us first.

   The customer is responsible for the shipping fee (15% of the parcel's value) if they prefer a refund, or they need to pay $15 extra if they prefer a redelivery. 

5) For any problems regarding to customs, please check out the FAQs page.
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