Shipping & Tracking – INXCY

Shipping & Tracking

Free Priority/First Class Shippping Information

Limited time offer: Free First Class Shipping Over $60 to US, CA and AU! $80+ to all other countries!

Shipping Time - USA

STANDARD SHIPPING 12-16 business days FREE
FIRST CLASS SHIPPING 7-12 business days $11.99 USD
FIRST CLASS ORDERS OVER $120 7-12 business days FREE
EXPRESS* 4-6 business days $19.99 USD

Shipping Time - International

STANDARD SHIPPING 18-22 business days FREE
PRIORITY SHIPPING 14-17 business days $9.99 USD
FIRST CLASS SHIPPING 8-12 business days $19.99 USD
FIRST CLASS ORDERS OVER $150 8-12 business days FREE
EXPRESS 5-8 business days $30.99 USD

*Orders shipped to PO boxes, APO/FPO, and US territories cannot be expedited.
*Last updated on Feb 13th, 2019

Shipping Locations

North America

United States / Canada / Mexico


Albania / Andorra / Austria / Belarus / Belgium / Bosnia-Herzegovina / Bulgaria / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Faero Islands / Finland / France / Germany / Gibralter / Greece / Greenland / Hungary / Iceland / Ireland / Italy / Latvia / Liechtenstein / Lithuania / Luxembourg / Macedonia / Malta / Moldova / Monaco / Montenegro / Netherlands / Norway / Poland / Portugal / Romania / Russian Federation / San Marino / Slovakia / Slovenia / Spain / St. Pierre and Miquelon / Sweden / Switzerland / Turkey / Ukraine / United Kingdom

Asia Pacific

Australia / Brunei Darussalam / Cambodia / China / French Polynesia / Hong Kong / Indonesia / Japan / Kazakhstan / Laos / Macau / Malaysia / Maldives / New Zealand / Philippines / Republic of Korea, South / Singapore / Thailand / Uzbekistan / Viet Nam

Rest of The World

All other countries


1) Preparation for delivery usually takes 24-96 hours(not included in the delivery time).

2) The delivery time can be longer than expected during holidays/weekends.

4) If Standard Shipping is selected, your order may ship via a variety of carriers. Some FedEx orders may be delivered by the Postal Service. Your Shipping Confirmation email will provide you with a tracking link. 

Shipping Address/Delivery 

1) We are not able to change the shipping address after an order's sent out via regular shipping, so please make sure you put in the correct/latest shipping address while making an order. 

2) We are not able to cancel an order if it's shipped already, please contact our customer service when such things occur. 

3) Notes concerning packages being returned to us (due to unsuccessful delivery caused by the following reasons):
  *Incorrect address.
  *Shipping company couldn't get in touch with the recipient, or the recipient was not at the delivery address.
  *Awaiting collection as requested by the recipient, but the recipient didn't show up.
  *The customs (or we) contacted the recipient, the recipient refused to sign the parcel directly without contacting us first.

   The customer is responsible for the shipping fee (15% of the parcel's value) if they prefer a refund, or they need to pay $15 extra if they prefer a redelivery. 

5) For any problems regarding to customs, please check out the FAQs page.